Privacy policy

When someone visits www.momentumcharity.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

As part of the registration process for our monthly e-newsletter, events and general enquiries we collect personal information. We also collect data when you provide information to us directly through our website enquiry forms. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right. We do not pass on or trade email lists with other organisations and businesses

We use a third party provider, MailChimp, to deliver our newsletter and emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice (https://mailchimp.com/legal/privacy/).

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Protection Lead, Marissa Davies (info@momentumcharity.org).

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

• process a donation that you have made;
• process orders that you have submitted;
• process a booking enquiry for our website services
• process an enquiry to join a challenge event or take on fundraising
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with entries into a competition;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals and other fundraising activities.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

This Privacy Policy does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

You are entitled to access the personal information that we hold. Email your request to our Data Protection Lead, Marissa Davies (info@momentumcharity.org). You are also able to change your marketing preferences at any time by emailing Marissa Davies or by calling 020 8974 5931. You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold).

Locations outside the European Economic Area may be used for transferring data we collect about you.  These data sites are for storing or processing of your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data.  It may include such processes as processing a payment or offering support for your service or product needs.  The staff processing or storing information may work for our suppliers outside the European Economic Area.  By submitting your data to us you have agreed to this transfer and storage of data.  We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

Information we are provided with will be stored on secure servers.  Transaction data is encrypted for your safety.

You should understand data via online transmission is not completely secure.  We cannot guarantee full protection and security of data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk.  Where applicable you may be given access to sections of our site that require a password. You are responsible for the password’s safekeeping and confidentiality.

We are required under law to make sure that we have a valid ground for processing your data. The law sets out six different grounds for when personal data can be processed (plus additional ones where sensitive data is used) The four legal grounds that are most relevant to Momentum Children’s Charity use of your personal information are:

• Consent
• Legitimate Interest
• Contract
• Legal Obligation

Overview

Momentum Children’s Charity will only process your personal information if any of the following apply:

• We have asked you for your consent and have a record of this (for example, we will ask for your consent to send you marketing communications by email)
• We have a legitimate interest to do so. Our use will be fair and balanced and never unduly have an impact on your rights (for example, it is in our legitimate interests to analyse the data you provide so that we can improve our services and tailor our communications to you)
• We have a contract with you which we can only fulfil by using your personal information (for example, if you purchase something from our shop)
• We have a legal obligation to use or disclose information about you (for example, we are required by law to keep a record of Gift Aid declarations for six years).

Consent

In some cases we will rely on consent, for example, to send or make marketing and fundraising emails, phone calls, postal communications and text messages.  In addition, if you register as a volunteer it can be very helpful if you share information on any medical conditions that may affect your ability to perform your voluntary work. You can withdraw consent for these channels and activities by contacting info@momentumcharity.org.

Momentum Children’s Charity will only process your personal information if any of the following apply:

• We have asked you for your consent and have a record of this (for example, we will ask for your consent to send you marketing communications by email)
• We have a legitimate interest to do so. Our use will be fair and balanced and never unduly have an impact on your rights (for example, it is in our legitimate interests to analyse the data you provide so that we can improve our services and tailor our communications to you)
• We have a contract with you which we can only fulfil by using your personal information (for example, if you purchase something from our shop)
• We have a legal obligation to use or disclose information about you (for example, we are required by law to keep a record of Gift Aid declarations for six years).

In some cases we will rely on consent, for example, to send or make marketing and fundraising emails, phone calls, postal communications and text messages.  In addition, if you register as a volunteer it can be very helpful if you share information on any medical conditions that may affect your ability to perform your voluntary work. You can withdraw consent for these channels and activities by contacting info@momentumcharity.org.

This legal ground for processing means that we can process your personal information if we have a genuine and legitimate reason for doing so, and that reason is not overridden by your rights and interests as an individual.

Examples of the legitimate interests processing activities we undertake are:

To allow us to support families that need us:

Processing activities:

• To assess suitability for appropriate support
• To provide you with support services as a registered family
• To conduct home visits to provide support needed

To raise the fundraising income to support those who need our help

Processing activities:

• To process your donations and Gift Aid where you have asked us to do so
• To contact you by post or phone to inform you of ways you can get involved with the charity, including fundraising events and campaigns.

For administration purposes:

Processing activities:

• To provide you with information necessary to an event you have signed up for
• To provide you with information about any fundraising activities you have agreed to take part in
• To follow up with you about your enquiry

To conduct research

Processing activities:

• To conduct supporter satisfaction research
• To invite you to take part in surveys or research to help improve our services
• To conduct desk research to help identify high value supporters

To analyse data to better understand our supporters and tailor our communications to them:

Processing activities:

• To analyse your data in order to better understand your preferences, to improve our services, and to tailor our marketing communications to you
• To use public sources to add to our analysis
• To conduct segmentation to allow us to make our marketing communications more relevant to you, and to enable us to identify potential new supporters

To recruit and manage volunteers:

Processing activities:

• To assess volunteer applications and recruit volunteers
• To communicate with volunteers about information that is essential to their role, and about the wider activities of Momentum Children’s Charity
• To process volunteers data to effectively administer their close relationships with Momentum Children’s Charity and provide them with appropriate care and support

We have considered and balanced our legitimate interests against individuals’ privacy rights in these scenarios and we do not believe that any adversely affect the rights or interests of our families or our supporters. If you would like to find out more or ask us to stop processing your data in these ways, you can do this at any time by contacting info@momentumcharity.org.

In some cases, we will be under a contractual obligation to provide you with goods and services, which means that we have to process your data in order to fulfil those obligations. For example if you purchase something from our online shop.

Sometimes we may have a legal obligation to process information about you – for example we are obliged to keep financial records including Gift Aid for six years.  We’re also required to keep a record of your communication preferences, in accordance with the General Data Protection Regulation.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

When navigating to our website, you will be given the choice to accept or reject cookies and tracking. If you accept, the relevant tracking scripts are enabled through Google Tag Manager, where we use cookies to gather information regarding our services in a mathematical collection to help improve performance of our site and the user experience. If you reject, a single cookie is set to remember your choice and no tracking scripts are enabled.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site.  No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file.  When used, the cookies are downloaded to your computer automatically.  The cookie is stored on the hard drive, with transferred information.  The data sought by the cookie helps us improve our website and any service offered to you.

Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies.  Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.